Training course aimed at security managers and crisis management professionals, providing expertise in Crisis Management through classroom-based instruction and practical simulation exercises. The course introduces key concepts such as the Crisis Management Team and the Crisis Management Plan, in line with the requirements of ISO 31030 for Travel Risk Management systems. It also includes a dedicated session on crisis communication, delivered by trainers from the Behavior and BrainLab Research Center at IULM University.
The next Course
Available upon request
Language: English or Italian
Duration: 1 or 2 days
Target: personnel from the private sector, NGOs, journalists, academia, International Organisations and European Institutions.
Delivery Mode: In-person
Methodology: Interactive classroom-based training combined with simulation exercises of increasing complexity and intensity.
Course Content
The course is structured into three main sessions:
- Analysis of Core Crisis Management Components: an introduction to the Crisis Management Team (CMT) and Crisis Management Plan (CMP), focusing specifically on their organizational structure and operational functions.
- Effective Communication in Crisis Situations: an exploration of the decisional, emotional, and cognitive processes that influence human behavior under stress. This session presents practical self-regulation and communication techniques for critical moments.
- Practical Crisis Management Simulation: participants will engage in crisis scenarios of varying intensity, putting their skills to the test by responding as a functional Crisis Management Team.
Course content can be fully customized to meet the specific needs and requirements of the client.
The role of the Crisis Management Team in crisis management
CMT composition and operational protocols
The Crisis Management Plan as a strategic and operational framework
Analysis of human behavior under stress
Communication and self-control techniques in crisis situations
